Zoho People
Implementirajte Zoho People HR softver kako biste potpuno automatizovali upravljanje ljudskim resursima, evidenciju radnog vremena i odsustava zaposlenih.
Izazovi poslovanja
Unified Omnichannel Inbox
As a company grows, sales, marketing, and customer support often start working in isolation. Without a centralized CRM system, customer information gets trapped in disparate tools, leading to poor customer experience and slow deal closing.
Wasting time on manual, repetitive tasks
Your top salespeople spend too much time manually entering data, sending generic emails, creating tasks, and doing administrative tasks. Lacking advanced workflow automation, the focus shifts from sales to bureaucracy.
Making decisions „by feel“, without real analytics
Without advanced reporting and predictive analytics, management does not have a clear insight into which marketing campaigns are bringing in profit, which sales representatives are achieving the best results, and what the forecasted revenue will be in the next quarter.
Our approach to solving challenges
We focus on results that push the boundaries of your business.
01
Support Workflow Audit
We analyze your current customer communication channels, ticket assignment logic, and internal resolution times to map out an optimized multi-channel support blueprint.
02
Omnichannel Configuration
Our experts build your unified ticketing inbox, connect support emails, integrate social media channels, set up SLA rules, and structure your customer Help Center portal.
03
Agent & Admin Training
We deliver hands-on, interactive training sessions for your customer support agents and team leaders to ensure high user adoption and an immediate drop in response times.
Key benefits for your business
A comprehensive set of enterprise functionalities designed for complete control over the sales cycle and maximizing efficiency.
Unified Omnichannel Inbox
Consolidate customer tickets from email, chat, phone, and social networks into a single, clean dashboard, ensuring no customer inquiry is ever overlooked.
Smarter Automation & SLAs
Automate ticket routing based on department or agent expertise, and set up Service Level Agreements (SLAs) to escalate urgent tickets before deadlines expire.
Self-Service Knowledge Base
Create a robust, public Help Center where customers can find instant answers to common questions, significantly reducing your incoming ticket volumes.
Često postavljana pitanja
Tipična implementacija Zoho People sistema traje između 1 i 2 meseca. Ovaj vremenski okvir uključuje strukturiranje baze podataka zaposlenih, postavljanje prilagođenih politika odsustva, automatizaciju tokova odobravanja i usklađivanje sistema sa vašim internim HR propisima i organizacionom strukturom.
Da, apsolutno. Zoho People nudi intuitivnu mobilnu aplikaciju za iOS i Android. Zaposleni mogu lako da se prijave i odjave sa posla (clock-in/out), beleže svoje dnevne aktivnosti, šalju zahteve za odsustvo i prate kompanijska obaveštenja direktno sa svojih pametnih telefona, što dramatično povećava stopu usvajanja u timu.
Da, Zoho People se može uspešno povezati sa eksternim softverima za obračun plata i lokalnim računovodstvenim sistemima. Izvorno se integriše sa Zoho Books aplikacijom, dok za platforme trećih strana naš tehnički tim koristi prilagođene API integracije ili Zoho Flow kako bi izvezao tačne podatke o prisustvu i platama bez ikakvog manuelnog truda.
Zoho People HR Softver poseduje sveobuhvatan sistem za upravljanje učinkom (Performance Management). Možemo ga konfigurisati za potrebe 360° recenzija, samoevaluacija, ocenjivanja od strane više ocenjivača, praćenja ključnih oblasti odgovornosti (KRA) i ciljeva. To omogućava menadžmentu da sprovodi transparentne, podacima vođene kvartalne ili godišnje procene rada.
Da, mi u potpunosti preuzimamo proces migracije podataka na sebe. Izvući ćemo, očistiti i mapirati vašu istoriju HR podataka, profile zaposlenih, prethodne evidencije odsustva i aktivne ugovore iz Excel tabela ili starih HR softvera, osiguravajući siguran prelazak bez gubitka podataka na vašu novu Zoho People platformu.
Spremni za digitalnu transformaciju?
